What I heard
- 1
Your operators and office staff are the face of the utility, and customers only call when something's wrong. You want those calls to go better.
- 2
A lot of your systems run small teams wearing five hats. Managers are stretched and leadership training hasn't been a priority.
- 3
Last year's keynote was good on stage, but nobody remembered it a week later. You want something people use when they get home.
For your committee
Everything they need, in one PDF.
My recommendation
KeynoteSuperior Customer Service
Your people answer the phone on the worst day of a customer's week. This gives them a simple way to make that call go right.
Breakout for managers & board membersGiving Your Team's Best a Chance to Show Up
Small teams need leaders who make it easy to do good work. This is built for the people running those teams and the boards behind them.
Three clips I picked for you
1:10Fear Creates Compliance. Great Leadership Earns Commitment.
Derron's Take: Fear might get short-term compliance. Long term, it produces people who do the bare minimum to stay out of trouble.
Try this today: Ask your team what makes their job harder than it should be. Then just listen.
ShortClosing the Confidence Gap in Sales
Derron's Take: Most sales aren't lost on a bad idea. They're lost on weak delivery.
Try this today: On your next call, cut every "I think" and say "Here's what I recommend."
ShortBurnout Isn't a Badge of Honor
Derron's Take: Burnout is a warning sign. The most effective leaders aren't the busiest. They're the most intentional.
Try this today: Cut or hand off one thing on tomorrow's calendar that's busy but not important.
Proof
"You don't just provide a lift when you get on stage. You provide a lift from the time you get to the event."
Options
Keynote
Superior Customer Service for the full conference.
- 60-minute keynote
- Pre-event call with your committee
- Clip pack for members afterward
Price set by Derron.
Keynote + Breakout
Keynote for everyone, plus a leadership breakout for managers and board members.
- 60-minute keynote
- 75-minute leadership breakout
- Pre-event committee call
- Clip pack + Try This Today cards
Price set by Derron.
Conference + Quarterly Member Sessions
Everything in Keynote + Breakout, and the learning keeps going all year.
- Keynote + breakout
- Four 45-minute virtual member sessions
- Recordings for your member portal
Price set by Derron.
Tell me about your event
I filled in what I already know. Fix anything that's off.
Sponsor this session
A sponsor gets their name on the session, a thank-you from the stage, and a branded clip pack for members afterward. It often covers most of the fee. I'll send you a one-page sponsor sheet to pass along.
Request a hold
What happens next
- 1
Request a hold
Pick your date. I'll keep it for you while your committee decides.
- 2
Committee review
Share this page and the committee packet with your team.
- 3
Quick planning call
30 minutes to tie the session to your theme and your people.
- 4
Confirm & celebrate
Agreement, invoice, and a promo kit for your members.