Superior Customer Service
Is defined when they walk out the door.
Did they feel acknowledged, helped and appreciated?
Did they feel heard and understood?
Do they have a reason to come back?
About the session
Every front desk, phone line and service truck is a chance to win or lose someone. Derron gives frontline teams simple word swaps and habits that turn an ordinary interaction into the one a customer tells people about.
Formats
- Keynote
- Breakout
- Half-Day Deep Dive
- Regional Training
- Virtual Member Sessions
From The Film Room
